Waste Connections, Inc Bilingual Collections Representative in Iselin, New Jersey

Job Title

Bilingual Collections Representative

Employee Type

Employee

Requisition Primary Location

Iselin, New Jersey

Job Description

WH O ARE WE?

WASTE CONNECTIONS, Inc. (NYSE: WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. Our 2015 annual revenue was 2.1 billion and are projected to be over 4 billion at the end of 2016. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.

Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ . In this position you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am -5:00pm position with competitive pay and excellent benefits.

JOB DUTIES:

  • Making 70-80+ outbound calls daily on delinquent accounts managing automated calls

  • Managing automated calls and emails

  • Working with various managers and departments strategizing and executing monthly collection plans

  • Handle difficult customers and escalated calls

  • Maintain communication and reporting with our 3rd party collection agency

  • Maintain accurate notes in customer accounts

  • Provide assistance with on line payments

  • Provide customers recap of accounts for billing disputes

  • Results reporting to management

REQUIREMENTS:

  • Fluency in Cantonese, Mandarin, and/or Taiwanese.

  • Minimum of 1 year of credit and collections experience highly preferred.

  • Minimum of 1 year of experience making heavy outbound collections calls highly preferred.

  • Strong computer skills to include Microsoft Excel and Word experience.

  • Strong verbal and written communication skills.

Apply today and Connect with Your Future!

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)

Job Requirements:

Education:

Language:

Certification(s):

Competencies:

Responsibilities:

Skills:

Who We Are

Waste Connections Inc. is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.